Please remember to bring into the office or send in to us any correspondence from creditors and collection companies. These letters help us gauge our progress and helps in determining what our next course of action should be. Also keep a record of any phone calls you might get and let us know about those as well. What the caller or letters say could be in violation of your consumer-rights. If so, this could mean a cash award for you, and you guys know how much I like to give out checks!